Here is a quick definition of some of the words most commonly used by our Customer Solutions Team and also found in our product manuals. Having the definitions nearby may help while troubleshooting on the phone with one of our representatives.
Tap - A tap is a very quick touch and release of a button.
Press - Press means touch the button firmly then release.
Hold - Hold means push the button down and do not release the button until the proper light flashes or the screen displays the proper message to indicate you have reached the proper step in the process.